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Frequently Asked Questions

 

What are your hours of operation?

We operate by appointment only and there is a great reason for this: crafting a print or designing an exhibition involves a conversational process that I have found is best when it is not interrupted. Pursuing one’s creativity can at times be vulnerable and oftentimes exciting. Fostering a working environment where you can be immersed in how you see and explore what’s important to you with your imagery and ideas is ideal. It will also help us find the subtle mood you want to emphasize in your final print. Ansel Adams was quoted as saying “ the negative is comparable to the composer’s score and the print to its performance. Each performance differs in subtle ways.”

Though we are not printing in a darkroom over at Paper & Ink, we can still help you make your prints sing through subtle edits as well as through the paper that you choose for your images. That being said, you are also welcome to upload your files through the website if you do not need a consultation. We strive to make this process straightforward and easy to do. Working in a digital environment we can store your files in your account on our website so that reprinting with us is simple. Check out our FAQ section Creating an Account below.

What do you call a print made with an inkjet printer?

Inkjet print, pigment print, Giclee print. Artists will also add the term archival (i.e. archival pigment print) when it applies. See notes on archival below.

Can you package my prints using my branding materials?

Absolutely! This is a great idea for those of you selling your work to clients. See more information on this below under shipping.

 

Ordering Prints

Do you have paper samples?

Yes. You can email us at hello@paperandinkstudio.com or send us a message to request a set of paper samples be sent to you.

Can you help with choosing a paper that would look best with my images?

Yes. We can discuss this by phone, in person or via email at hello@paperandinkstudio.com. We love this part of the creative process.

What is your maximum print size?

The largest we can print is 40”x70”.

If I don't see a size listed is it not available?

Our maximum print size is 40”x70”. Our minimum print size is 8"x10″. As you go through the ordering process you will find the option for printing standard sizes or you can enter a custom size. If you are unable to choose a large enough size, please read our FAQ on File Prep here.

How archival are your prints?

We offer papers that can last up to 200 years, if displayed/stored properly. For example, Epson Enhanced Matte paper is rated at 40-70 years (70 if the paper is protected behind U.V. glass) and Canson’s PrintMaKing Rag is rated at up to 200 years (220 if the print is protected behind UV protected Glass). With regard to archival properties, the environment where the print is displayed also matters. Prints that are exposed to direct sunlight will fade more quickly than prints that are not exposed to direct sunlight. For more detailed information on specific papers you can go to the ‘choosing a paper’ section of the site or visit Wilhelm Research site.

Another consideration is the ink. We use Epson Ultrachrome HDX inks which are currently one of, if not the highest rated archival inks available. We recommend that when framing, always ask for UV protected glass*. Most ready-made frames from discount stores do not come with UV glass. It is not very expensive to go to your local glass or frame shop and purchase the glass separately.

*Try to avoid having your glass positioned directly against your prints as a permanent display option. If you have any questions, please call or email us.

Do you apply a protective coating to your prints?

We coat our canvas prints with a Matte UV coating which helps to protect the print from fading. We will soon be offering an option mounting some of our prints on gatorboard with a UV laminate coating.

What type of printer do you use?

We use an Epson SureColor P9000 and Epson SureColor P7000.

Do you keep the print settings so I can order identical prints in the future?

Yes.

Do you store my uploaded images and if so where can I find them?

Yes, we maintain all files in your account on our website.

 

File Preparation

File specifications for printing at Paper & Ink Studio

File types accepted: TIFF files are best. JPEGS are also accepted. TIFF files have a broader color space and are better files if we are going to upsize from your original file dimensions.
Color Space: We recommend ProPhoto RGB or Adobe RGB, but we can also work with SRGB.
File Resolution: 300 DPI is the preferred resolution though we can work with files that range in size from 150-300 DPI*.

*If the original size of your file is not at 300 DPI, we recommend that you let us do the upsizing for you. Also if we will be upsizing your file, it is ideal to submit your file as a TIFF if the image was originally a RAW file. If you are scanning film, we recommend scanning as a TIFF file.

**If you are not able to order a print as large as you need during the ordering process (meaning that your file size is too small), call us at (406) 544-8964 to discuss your options. Please contact us at hello@paperandinkstudio.com or call (406) 544-8964 if you have questions or any issues. We are happy to help walk you through the file preparation process. Please note that some areas of the country with slower internet service may take longer for uploading files. If you are local you can also schedule a time to bring your files in on a jump drive or external hard drive. 

What is the optimal resolution for my image?

We use 300ppi for our prints. If your file is not large enough, send us the largest file you have available and we can resize it for you. Keep in mind that there is a limit to how much we can increase your file size without seeing degradation in quality (where digital artifacts become visible). The quality of the original capture will also affect quality when enlarging an image. We are happy to provide a 100% test if you are concerned about what your final print will look like. The cost of this test is included in prints that are 20” on the short edge and larger.

Additional note on image quality and how it affects enlargements: There are many things that go into making a beautiful print. With the original capture, factors such as lighting conditions, lens quality, focusing, file compression (we recommend shooting in RAW whenever possible), resolution and type of camera can all contribute to quality. For example, we cannot make an image sharp in a print if the digital file is not sharp. We are a custom lab and will point out any issues we see. Be sure to double check your files before you upload them...check those skies for dust spots!

Is there a maximum file size for submitting my image?

We do not have a maximum upload size, but there are two different uploading methods depending on the size of the file. You can find more information about the two upload options on the Order Your Print(s) page.

What color profile should I use?

It's ideal if you can use ProPhoto RGB or Adobe RGB 1998 as your work space and when you export your files for us. If you have any questions, give us a call at (406) 544-8964.

Color Management: will the print look the same as what I see on my screen?

Monitors are transmissive with regards to light and prints are reflective. This means that your prints will always look slightly different as the experience of viewing the image is different. If you are calibrating your monitor to industry standards on a regular basis, and you are working in a neutral and consistent lighting environment, and you are editing your files with a software program (Lightroom or Photoshop, for example) with color management enabled, then you can expect reasonable accuracy. Give us a call if you are concerned about this. We are a custom lab and can create proofs before making final prints. Our absolute goal is to make prints for you that make printing a rich experience. We understand that trusting others to print for you can feel a bit daunting at first, especially for those of you who are not experienced in color management. We are happy to help.

 

Creating an Account

What are the benefits of opening an account?

We store files for you once you create an account. You will see them when you click on 'Order Your Print(s)' when you are signed into your account. If they are not visible please contact us and we will help you locate them.

What do I do if I forget my password?

To reset your password, go to paperandinkstudio.com. On the homepage, click on 'Login'. Click on the 'Forgot Password or Username?' link. This will take you to a page where you will enter your email address and the site will send you an email with further instructions.

 

Order Status / Shipping

How do I track my order?

You will receive an email with a tracking number as soon as your order has shipped.

Shipping Costs

Paper & Ink Studio offers Free shipping on all orders over $100 and charges a $15 flat fee for shipping prints in the continental U.S. For international shipments, clients will be charged based on size and weight of the shipment. We ship via USPS Priority mail (generally: 2-3 day shipping). We can also provide overnight shipping for an additional fee.

Production Turnaround Time

We have a 3-5 business day turnaround time for individual orders. It may take slightly longer if we are going through the proofing process as well. For large commercial projects we can negotiate a time frame that works best for the project. Let us know if you are in a rush as we will do our best to accommodate your deadlines when possible. Shipping generally takes an additional 2-4 days. You will receive an email notification with tracking information if we are shipping your prints and if you are local we will email you to schedule a time a time to pick up your prints.

Do you offer drop-shipping?

Yes, we can ship your prints directly to your customers. In addition, we can add your branding materials to the packaging (stickers, labels, etc) for those of you who are selling your prints and want to maintain the feel of your brand. Just mail your branding materials to us at P.O. Box 7073, Missoula, MT 59807.

How do I check my order status?

When you are signed into your account on our website click on your name in the top right corner. Once you are in your account, click on the 'Order History' link. There you will find information about your order(s).

My prints arrived in a tube. How should I flatten them?

If you are having your prints framed by a professional framer they can put your prints in a press for a few seconds and your prints will flatten right away. If you would like to flatten them yourself, check out this video for a good technique to do so. Time varies depending on the number of prints you are trying to uncurl.

 

Pricing and Billing

Will I be charged sales tax?

Happy to say, nope. We are based out of Montana and Montana does not have a sales tax.

How do I get a copy of my receipt / invoice?

You will receive an email with your receipt as soon as you have completed your order. If you lose this email you can sign into your account and click on the link for your order history. This page will have links to the receipts for all of your orders through Paper & Ink. If you have any problems please contact us at hello@paperandinkstudio.com and we will email you a new receipt.

Is my billing information secure?

We do not save your payment information anywhere on our site. If you would like more information about the safety of your transaction, please see our Privacy Policy.

 

Returns

100% Satisfaction Guaranteed. We won't be happy until you are!

This says it all. We will work with you to make sure your prints meet your goals. If we have concerns about a file that you uploaded we will contact you to discuss options. With new clients we will do print tests to make sure that we are in sync with color management.

One of the perks of working with this print studio is that you have direct access to your printer and to customer service. We will do everything we can to make sure that every single time you either pick up your print from the studio or open your package via the mail that you are 100% satisfied.

What if my package is delivered damaged?

We do our best to make sure that your prints never arrive damaged, but there may be times, especially during the holiday season, when packages are damaged. If this happens to you, we ask that you take photos of the packaging as well as the damaged print(s) and email them to us so for insurance purposes. Thank you!

 

 


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