How do I track my order?
You will receive an email with a tracking number as soon as your order has shipped.
Shipping within the continental United States: Paper & Ink Studio charges $25 for a cart subtotal up to $150, $30 for a cart subtotal from $151-$200, $35 for a cart subtotal from $201-$250 and $38 for anything over $250. We ship via UPS Ground. We can also provide overnight shipping for an additional fee. For international shipments: clients will be charged based on size and weight of the shipment.
Production Turnaround Time
We have a 5-7 business day turnaround time for individual orders (though if we can get prints out sooner we will.) It may take slightly longer if we are going through the proofing process as well. For large commercial projects we can negotiate a time frame that works best for the project. Let us know if you are in a rush as we will do our best to accommodate your deadlines when possible. Shipping generally takes an additional 2-4 days. You will receive an email notification with tracking information if we are shipping your prints and if you are local we will email you to schedule a time a time to pick up your prints.
Do you offer drop-shipping?
Yes, we can ship your prints directly to your customers. In addition, we can add your branding materials to the packaging (stickers, labels, etc) for those of you who are selling your prints and want to maintain the feel of your brand. Just mail your branding materials to us at P.O. Box 7073, Missoula, MT 59807.
How do I check my order status?
When you are signed into your account on our website click on your name in the top right corner. Once you are in your account, click on the 'Order History' link. There you will find information about your order(s).
My prints arrived in a tube. How should I flatten them?
If you are having your prints framed by a professional framer they can put your prints in a press for a few seconds and your prints will flatten right away. If you would like to flatten them yourself, check out this video for a good technique to do so. Time varies depending on the number of prints you are trying to uncurl.
Pricing and Billing
Will I be charged sales tax?
Happy to say, nope. We are based out of Montana and Montana does not have a sales tax.
How do I get a copy of my receipt / invoice?
You will receive an email with your receipt as soon as you have completed your order. If you lose this email you can sign into your account and click on the link for your order history. This page will have links to the receipts for all of your orders through Paper & Ink. If you have any problems please contact us at email@example.com and we will email you a new receipt.
Is my billing information secure?
100% Satisfaction Guaranteed. We won't be happy until you are!
This says it all. We will work with you to make sure your prints meet your goals. If we have concerns about a file that you uploaded we will contact you to discuss options. With new clients we will do print tests to make sure that we are in sync with color management.
One of the perks of working with this print studio is that you have direct access to your printer and to customer service. We will do everything we can to make sure that every single time you either pick up your print from the studio or open your package via the mail that you are 100% satisfied.
What if my package is delivered damaged?
We do our best to make sure that your prints never arrive damaged, but there may be times, especially during the holiday season, when packages are damaged. If this happens to you, we ask that you take photos of the packaging as well as the damaged print(s) and email them to us at firstname.lastname@example.org for insurance purposes. Please also hold onto the print and packaging for a UPS pickup. We will send instructions in reply to your email. Thank you!
How long will my order take?
Shipping will take 4-8 weeks due to current shipping and global supply chain challenges.
How do I contact customer support?
Please email email@example.com if you have any questions or concerns.
What do I do if my frame is damaged when I receive it?
We do our best to make sure that your frames never arrive damaged, but there may be times, especially during the holiday season, when packages are damaged. If this happens to you, we ask that you take photos of the packaging as well as the damaged frame(s) and email them to us at firstname.lastname@example.org for insurance purposes. Please also hold onto the frame and packaging for a UPS pickup. We will send instructions in reply to your email.